SMS Privacy and policy

Elite Wellness SMS guidelines

Opt-in/ user consent

Before sending an SMS message to any number we document the ok to text your number or provide marketing communication. It's important to note that implied consent is not considered sufficient for SMS outside of immediately responding to a received message, nor is purchasing a list of "users who have opted in to SMS." A user must actively ask to receive SMS messages from you. Remember, consent must be given for each campaign or message type you intend to send. Marketing or promotional messages require the recipients’ express prior written consent.

Elite Wellness logs and tracks consent, and opt-ins and opt-outs. In certain cases carriers may request proof that an individual has opted in including an overview of how your opt-in/ opt-out process works.

Failure to ensure opt-in may result in your number or service being blocked or suspended by mobile carriers or RingCentral.

Opt-out

Elite Wellness provides an obvious way to opt out of your SMS messages, via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE. 

Instructions for opt-ing out must be included on any informational or promotional messages.

Long-code and Toll-free SMS when used outside of our High Volume SMS solution do not automatically manage opt-outs, and you will need to manage and track opt-out requests when not using High Volume SMS.Similarly, you will need to manage opt-outs received through other methods, to avoid sending SMS to consumers that have opted out.

Prohibited campaigns

We will not engage in campaigns of the following nature

  • Loan and mortgage advertisements

  • Credit repair offers

  • Debt relief offers

  • Debt collection attempts

  • Work from home advertisements

  • Secret shopper advertisements

  • Political advertisements and messages

  • Alcohol, tobacco, or firearms advertisements

  • Pharmaceutical, vitamin, or other drug advertisements

  • Campaigns that may be similar to the above

In addition, We will nott engage in the following activities are prohibited from using SMS, regardless of their message content, consent, or how they would otherwise use SMS:

  • Companies that engage in indirect lending (or otherwise are providing loans not financed directly by them), short-term high-interest loans, payday loans, or student loans

  • Companies that offer services for stocks, bonds, cryptocurrency, or other types of investment opportunities

  • Companies that engage in or provide gambling or sweepstakes

  • Companies that engage in credit repair, debt relief, debt collection, or tax relief services

  • Companies that promote or provide work from home opportunities including but not limited to multi-level marketing opportunities

  • Companies that promote, sell, or otherwise reference products or services related to alcohol, tobacco (including vape), firearms, or fireworks

  • Companies that promote, sell, or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)

  • Companies that promote, sell, or otherwise reference Kratom or similar substances, regardless of legality

  • Companies that buy, sell, or otherwise share SMS opt-in or phone numbers for the purpose of sending SMS with third-parties

  • Companies that engage in third-party affiliate/lead generation, including the collection of information to be shared with loan providers, service providers, or for other lead generation purposes

Note: RingCentral is currently unable to offer exceptions to the above prohibited campaigns.  Messages similar in nature may also be blocked by RingCentral or the carriers at their discretion.  Some messages (e.g., an update on your loan application) may be blocked accidentally, in which case RingCentral recommends filing for an individual brand ID and a campaign specific to your messages.

Prohibited content

The following messages will not be sent to clientele.

  • Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy

  • Messages that engage in or promote, pornographic or adult entertainment, regardless of legality

  • Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior

  • Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) 

  • Messages that contain third-party affiliate/lead generation links

  • Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text

  • Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, snowshoeing, etc.)

Carrier fees, etc.

It is your responsibility to be aware of any additional restrictions or changes to policies, regulations, and laws when sending SMS or receiving messages.